ARE YOUR DATA SAFE?

YES. Our products have Security standards

DO I NEED AN ACCOUNT TO ORDER?

You can order as a "Guest" but we will redirect you to register an account for faster checkout and payment. You can check your order status and you don't have to re- inputting the customer details every time you want to make a purchase.

I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

Click "Forgot Password?" link at the LOGIN Page and follow the instructions.

CAN I ADD ITEMS AFTER I CHECK OUT?

Unfortunately you can't, because after checking out your order is recorded. If you want to add items, kindly make a new order without logging out.

CAN I PAY BY CREDIT CARD?

Yes, you can. You are able to pay in our website in IDR. Both are processed after clicking "Confirm Order" button. We use Midtrans as our partner for payment gateway.

CAN I TRACK MY ORDER?

Yes you can, kindly LOGIN to your account, and you will find your order history and status. Just click on the order number and you will get the your order details.

I HAVEN'T GOT MY ORDER, IT HAS BEEN LATE FOR COUPLE DAYS. WHERE IS MY ORDER?

Kindy email us to support@appsekejap.com with an email’s subject your order number.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

We guarantees to keep all of the information you've provided private and safe. We will not disclose it to other parties, as we mentioned in our Privacy Policy page.

I HAVE RECEIVED MY PACKAGE. UNFORTUNATELY, THERE IS SOME DEFECT IN THE PRODUCT. WHAT SHOULD I DO?

Please see our Refund & Exchange Policy for more detailed information.

CAN I EXCHANGE OR RETURN SALE ITEM(S)?

No you can't, sale items are non-changeable and non-refundable. All sale items are final.

INTERNATIONAL DELIVERIES

Yes, We serve all human who live on Earth.

ORDER PROCESSING TIME

We only process your order during our working days, from Monday to Friday from 9 am – 4 pm(GMT+7). We ship every day except Weekend and public holiday.
All confirmed orders before 4 pm will be processed on the same day, otherwise it will be processed on the following day.
 We will ship your order if there are no problems occurring in terms of payment.

CAN I GET A TRIAL TEST?

If you want to try our products and review it on your blog or vlog or magazine please send email to support@appsekejap.com

WHERE CAN I GO TO BUY YOUR PRODUCTS DIRECTLY?

We just sell our product only at https://appsekejap.com